Terms of Service

1. Agreement to these terms

These Terms of Service ("Terms") are a legal agreement between you and Rodenzo Technologies LLC ("Rodenzo", "we", "us"). By creating an account, checking the box to agree, or using the Rodenzo app or website (the "Platform"), you agree to these Terms and our Privacy Policy. If you don't agree, don't use the Platform.

You must be at least 18 years old and able to form a binding contract. You must give accurate information and keep your account secure. You are responsible for everything done through your account.

2. Your mobile number, calls and text messages

You must provide a valid U.S. mobile phone number when you create an account and keep it up to date. Your number is private: it is never shown to other users (customers and Pros contact each other through the in-app chat), and only you and authorized Rodenzo staff can see it.

By providing your number and checking the consent box, you agree that Rodenzo and its support team may call and send text messages to that number, including with automated technology, about your account, bookings, payments, support requests and safety (including urgent or emergency situations related to a booking). Message frequency varies. Message and data rates may apply. Your mobile carrier is not liable for delayed or undelivered messages.

You can reply STOP to any text to stop receiving texts, and HELP for help, or contact us at the email below. If you opt out of texts, we may still contact you by phone, email or in-app notification about an active booking, a payment, a dispute or a safety matter.

Offers and news. Marketing emails: we may send you offers and news by email; every email has an unsubscribe link, and you can turn them off in the app (Notifications & offers). Marketing text messages: we send them only if you separately opt in by checking an unchecked box or turning on "Offers by text" in the app; they may be sent with automated technology, up to 4 messages a month; message and data rates may apply; reply STOP to opt out at any time. Agreeing to marketing texts is never a condition of using the Platform or buying any service. Marketing notifications in the app are sent only if you turn them on.

3. We are a technology marketplace, not a service provider

Rodenzo provides technology that lets customers find, contact, book and pay independent mobile vehicle-care professionals ("Pros"), such as car washing and detailing providers and, where offered on the Platform, other mobile vehicle services. Rodenzo Technologies LLC does not perform washing, detailing, repair, towing or any other vehicle services, and is not a party to the service agreement between a customer and a Pro.

Pros are independent businesses. They are not employees, agents, partners or representatives of Rodenzo Technologies LLC. We do not direct, supervise or control how, when or where Pros perform their work, the products or equipment they use, or their prices.

Any service you book is a contract directly between you and the Pro. The Pro alone is responsible for performing it and for any results, damage or loss.

4. Verification and badges are limited

Each Pro must complete an identity check through our provider, Stripe Identity, before taking bookings. Pros may also upload an insurance certificate or business license, shown as badges such as "Insurance provided" or "License provided". These checks are limited: we rely on information and documents provided by the Pro and our providers, we do not perform criminal background checks unless we state otherwise, and documents can expire, be cancelled or be false.

Badges, ratings, reviews and search ranking are not a guarantee, endorsement, warranty or representation of any Pro's identity, quality, skill, safety, insurance coverage, licensing or legal compliance. You are responsible for deciding whether a Pro is right for you.

5. Bookings, prices and payments

Pros set their own services, prices and service times. The total shown before you book includes a customer booking fee that goes to us, currently 5% of the services, at least $2.99 and at most $14.99; there are no other fees added at the door. Bookings made through a Pro's own booking link or QR code have no customer booking fee until May 1, 2027; after that date the normal customer booking fee applies to them too. The fee for each booking is shown before you book.

Price changes: the price may change only if the vehicle's size or condition differs from what was booked, or you ask for extra work. The Pro must request the change in the app after arriving, with a reason (and a photo where it helps), and the new price applies only if you approve it in the app. If you decline, the original price stays.

Payments are processed by our payment provider, Stripe. When you send a booking request, the full total is authorized (held) on your card; it is not charged at that time. The charge is made after the job is completed (about 2 hours after the Pro marks it done, unless you report a problem first). For bookings several days ahead, your card may be saved and the hold placed about 3 days before the booking. If a request is declined, expires, or ends without a booking, the hold is released; your bank may take a few business days to show it. We may collect payments on a Pro's behalf as their limited payment collection agent; payment to us satisfies your payment obligation to the Pro.

Tips are optional. You can add a tip when you book (charged together with the job) or after the job. 100% of every tip goes to the Pro, and we take no fee on tips. A tip is part of the card payment, so the payment provider's standard card processing fee applies to it like the rest of the payment.

6. Requests, suggested times and Available now

Every booking is a request that the Pro must accept, including bookings made through "Available now". The Pro has 5 minutes to accept an "Available now" request, 30 minutes for a request for later the same day, and 60 minutes for a request for another day (the time left is shown in the app). Your booking is confirmed only when the Pro accepts.

Instead of declining, a Pro may suggest up to three other times at the same price. If you choose one, your booking is confirmed for that time. If the Pro declines, doesn't answer in time, or you decline the suggested times or don't answer in time, the request ends and your hold is released, and we may show you other Pros who are free at your original time.

"Available now" bookings start at the time shown when you book, once the Pro accepts.

7. Cancellations and no-shows

Each Pro chooses a cancellation policy (Flexible, Standard or Strict), which is shown before you book. If you cancel late under that policy, or you are not available at the booked time, the cancellation fee shown in the app is charged and goes to the Pro.

If a Pro does not show up, you can report it in the app from 15 minutes after the start time. You receive a full refund of the amount held or charged for that booking.

8. Your responsibilities as a customer

Before a service, you agree to: remove valuables, cash, documents and personal items from your vehicle; tell the Pro about any existing damage, aftermarket parts, delicate finishes, coatings, wraps or known defects; make sure you have the right to have the vehicle serviced at the location (including permission from any landlord, HOA, property manager or employer); provide safe access; and keep children and pets at a safe distance.

You are responsible for complying with any rules that apply to the location, such as parking, property and water-use rules.

Window tint and film: Pros who offer window tint must follow California Vehicle Code section 26708. In general, film is not allowed on the windshield except a strip along the top edge allowed by law, and only film the law allows may be put on the front side windows, with the certificate the law requires, which you should keep in the vehicle. Pros may not tint or cover headlights, taillights, brake lights, turn signals or reflectors. You are responsible for how your vehicle is used on the road.

9. Assumption of risk and release

Vehicle services performed at your location, such as washing and detailing and any other services offered on the Platform, involve risks, including scratches, swirl marks, chemical reactions, water damage, mechanical or electrical problems, damage to paint, trim, glass, wraps, coatings, electronics, interiors or other vehicle parts, damage to property at the service location, theft, personal injury and other loss. To the extent permitted by law, you accept these risks as between you and us; the Pro remains responsible for their own work.

TO THE EXTENT PERMITTED BY LAW, YOU RELEASE RODENZO TECHNOLOGIES LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS AND AGENTS FROM CLAIMS, DEMANDS, LOSSES AND DAMAGES, KNOWN OR UNKNOWN, ARISING OUT OF OR RELATED TO ANY SERVICE PERFORMED OR NOT PERFORMED BY A PRO, ANY PRO'S CONDUCT, OR ANY INTERACTION BETWEEN YOU AND A PRO. THIS RELEASE DOES NOT APPLY TO CLAIMS BASED ON OUR OWN FRAUD, GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, TO PERSONAL INJURY OR DEATH CAUSED BY RODENZO TECHNOLOGIES LLC OR ITS EMPLOYEES, TO OUR VIOLATION OF LAW, OR TO ANY OTHER CLAIM THAT CANNOT BE RELEASED UNDER CALIFORNIA LAW (INCLUDING CIVIL CODE §1668). IT DOES NOT RELEASE ANY CLAIM YOU HAVE AGAINST THE PRO.

CALIFORNIA CIVIL CODE §1542: For the claims you release above, you waive the protection of California Civil Code §1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party." You also waive any similar law of any other jurisdiction, to the same extent.

10. Problems with a service

If something goes wrong (for example, damage, poor quality or a no-show), report it in the app. A report made within 2 hours after the job is completed pauses the automatic charge until our team has reviewed it and decided whether to charge, refund in part or refund in full; you can report a problem, such as damage noticed later, for up to 48 hours after the job. The Pro is responsible for resolving problems with their work, including through their own insurance if they have any. Before and after photos, check-in records and messages in the app may help.

We may, at our sole discretion and without any obligation, help you and the Pro communicate, share records we hold, or issue a refund or goodwill credit of amounts paid through the Platform. Doing so is never an admission of responsibility and does not create any obligation to do so again.

11. Disclaimer of warranties

THE PLATFORM AND ALL CONTENT AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, RODENZO TECHNOLOGIES LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY ABOUT THE QUALITY, SAFETY, TIMELINESS, LEGALITY OR RESULTS OF ANY PRO'S SERVICES. WE DO NOT GUARANTEE THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE.

12. Limitation of liability

TO THE EXTENT PERMITTED BY LAW, RODENZO TECHNOLOGIES LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA OR LOSS OF USE, OR FOR DAMAGE TO VEHICLES OR PROPERTY CAUSED BY A PRO, ARISING OUT OF OR RELATED TO THE PLATFORM OR ANY SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE PLATFORM IS LIMITED TO THE GREATER OF (A) THE BOOKING FEES YOU PAID TO RODENZO TECHNOLOGIES LLC (NOT AMOUNTS PAID TO PROS) IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limitations do not apply to liability for our own fraud, gross negligence or willful misconduct, for personal injury or death caused by us or our employees, for our violation of law, or to any other liability that cannot be limited by law.

13. Indemnification

To the extent permitted by law, you agree to defend, indemnify and hold harmless Rodenzo Technologies LLC and its owners, officers, employees, contractors and agents from claims by third parties, and related losses, damages, liabilities, costs and expenses (including reasonable attorneys' fees), to the extent they arise out of your breach of these Terms, your violation of any law or the rights of others, content you post, or your fraud, willful misconduct or gross negligence. This does not apply to the extent a claim is caused by our own negligence or misconduct.

14. Acceptable use

You agree not to: give false information; harass, threaten, abuse or discriminate against anyone; post content that is offensive, hateful, sexually explicit, violent, unlawful, misleading or infringing; post fake reviews; share personal contact details to move payments or bookings off the Platform; misuse payments or chargebacks; scrape, copy or reverse engineer the Platform; or use it for anything illegal.

We have zero tolerance for objectionable content and abusive behavior. Reviews and replies are automatically checked for offensive language. You can report any user, message or review and block any user in the app. We review reports, generally within 24 hours, and may remove content and suspend or close the accounts of people who break these rules.

You give us a worldwide, royalty-free license to use, display and distribute content you post (such as reviews and photos) to operate and promote the Platform.

15. Dispute resolution: binding arbitration and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. Except as stated below, you and Rodenzo Technologies LLC agree that any dispute, claim or controversy arising out of or relating to these terms, the Rodenzo platform, any booking, or any service performed by a Pro ("Dispute") will be resolved by final and binding individual arbitration, and not in court. You can opt out (see "Opt-out" below).

Try to resolve it first. Before starting arbitration or a small claims case, the person bringing the claim must send a written notice describing the claim and the relief requested (to us at support@rodenzo.com, or to you at the email on your account), and both sides will try in good faith to resolve it for 30 days. Time limits for bringing the claim are paused during those 30 days.

Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, or for Pros acting as businesses, its Commercial Arbitration Rules, as modified by this section. Hearings may be held by video or phone, or in the county where you live. Fees are paid as those rules provide; for a consumer claim we will pay any filing, administration and arbitrator fees that the rules do not require you to pay. The arbitrator decides questions about the scope and enforceability of this arbitration agreement, except that a court decides questions about the class action waiver, public injunctive relief, representative claims and the mass arbitration procedure below.

Small claims option: instead of arbitration, either of us may bring an individual claim in small claims court if it qualifies, and may keep it there as long as it stays an individual small claims case. Either of us may also ask a court to stop infringement or misuse of intellectual property.

CLASS ACTION WAIVER: To the extent permitted by law, you and we may bring claims against each other only in an individual capacity and not as a plaintiff or class member in any purported class, collective or consolidated proceeding. Except as provided in the mass arbitration procedure below, the arbitrator may not consolidate claims or award relief on a class basis.

Public injunctive relief and representative claims: nothing in this section waives your right to seek public injunctive relief (an order that mainly benefits the general public) where the law gives you that right. Any claim for public injunctive relief will be decided by a court, after any individual claims have been arbitrated, and the court case will be paused until then. If you are a Pro and a claim is brought under the California Private Attorneys General Act (PAGA), your individual PAGA claim is arbitrated, and any representative part that cannot lawfully be arbitrated is decided in court and paused until the arbitration ends.

Mass arbitration: if 25 or more similar demands for arbitration are filed against us, or by us, by the same or coordinated lawyers or organizations, they will be handled in batches. First, up to 10 demands (half chosen by each side) are arbitrated as test cases ("bellwether" cases), while the others are paused and no fees are due on them. After the test cases are decided, both sides will mediate the remaining demands in good faith for at least 60 days. If they are not resolved, the remaining demands are arbitrated in batches of up to 50, with one arbitrator per batch where the rules allow. Time limits for paused claims are paused too. A court may enforce this procedure.

Opt-out: you may opt out of this arbitration agreement within 30 days after you first accept these terms, by emailing support@rodenzo.com or writing to Support in the app, or by mail to Rodenzo Technologies LLC, 1015 Wall St, Ste 111, Los Angeles, CA 90015. Include your name, the email or phone number on your account, and a statement that you opt out of arbitration. Opting out does not affect any other part of these terms, and you will not be treated differently for doing so.

If any part of this section is found unenforceable for a particular claim, that part is severed for that claim only, the claim (or the affected part of it) is decided in court, and the rest of this section still applies. If the class action waiver is found unenforceable for a claim, that claim must be decided in court and not in a class arbitration.

16. General

Governing law. These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, and by the Federal Arbitration Act. Subject to the arbitration section, the state and federal courts in Los Angeles County, California have exclusive jurisdiction.

Changes. We may update these Terms. If changes are material we will notify you in the app or by email and ask you to accept the new version. Continuing to use Rodenzo after the effective date means you accept the changes.

Termination. We may suspend or close any account at any time, with or without notice, including for suspected fraud, safety concerns, complaints, or breach of these Terms. Sections that by their nature should survive (including releases, disclaimers, limitations of liability, indemnities and dispute resolution) survive termination.

Entire agreement; severability; no waiver. These Terms, together with the documents they reference, are the entire agreement between you and Rodenzo Technologies LLC about their subject. If any provision is unenforceable, the rest remains in effect and the unenforceable provision is enforced to the maximum extent allowed. Our failure to enforce a provision is not a waiver.

Assignment. You may not assign these Terms without our written consent. We may assign them, for example in a merger or sale of the business.

Contact. Rodenzo Technologies LLC, 1015 Wall St, Ste 111, Los Angeles, CA 90015. Email: support@rodenzo.com.