Delete your Rodenzo account
You can delete your account at any time. This page explains how, and what happens to your information.
In the app (fastest)
- Open the Rodenzo app and sign in.
- Customers: go to the Account tab. Pros: go to the Profile tab.
- Tap Delete my account and confirm.
Without the app
Email support@rodenzo.com from the email address on your account with the subject "Delete my account". We will confirm it's you and delete your account within 30 days.
What is deleted
- Your name, phone number, saved vehicles and saved addresses.
- Your sign-in, so you can no longer access the account.
- For pros: your public profile is removed and any "Available now" location is deleted.
What is kept, and for how long
Records of bookings you were part of (including messages, job photos, check-in locations, reviews and payment records) are kept for 5 years from the booking (or a different period if a law requires it), because the other person and the law (for example tax and dispute rules) may need them. They are then deleted. Payment and identity verification records held by our payment provider, Stripe, are kept under Stripe's own policies.
See our Privacy Policy for more.